SpinGo Privacy Policy
1. Overview & Consent
This Privacy Policy constitutes a legally binding agreement under the Information Technology Act, 2000 and its applicable rules.
By accessing or using the SpinGo website, mobile app, or any associated services, you provide unconditional consent for SpinGo to collect, process, store, and transfer your personal and non-personal data as outlined below.
2. What Information Is Collected
· Personal Data
SpinGo may collect the following personal information from you:
Full Name, Age, Gender, Photograph
Contact Details (Email, Phone Number)
Residential or Pickup/Drop Addresses
IP Address, Device Information (Device ID, OS)
Transaction History (Booking, Payment Details)
Government-issued IDs (Driving License, Aadhar, PAN, Passport, etc.)
Selfie for KYC verification
Vehicle usage data via telematics (Location, Speed, Duration, etc.)
· Non-Personal Data
Browser type, OS version, app usage patterns
Cookie data, including IP address, user behavior on the site/app
Analytics for performance monitoring and enhancements
3. How Your Data Is Used
Your information is used to:
Deliver and manage the self-drive car rental service
Enhance and personalize the user experience
Enable customer service, booking, and support
Detect and prevent fraud, misuse, fuel violations, or traffic rule breaches
Maintain vehicle health and monitor driving patterns
Communicate updates, marketing offers, and service alerts
4. Information Sharing Practices
SpinGo may share your data under the following circumstances:
With trusted third-party service providers (e.g., payment gateways, analytics platforms)
With government agencies or law enforcement if legally required
To investigate or prevent fraud, asset recovery, or violations of Terms of Service
In case of mergers, acquisitions, or corporate restructuring
With promotional partners (only with your consent)
SpinGo ensures all third-party partners adhere to strict confidentiality and data protection standards.
5. Data Security & Retention
SpinGo uses industry-standard security practices including encryption, firewalls, and access controls.
Your data is stored only as long as required for operational, legal, or regulatory purposes.
While SpinGo takes every reasonable step to protect your data, absolute security cannot be guaranteed.
6. Cookies & Tracking
SpinGo uses cookies and similar tracking tools to:
Understand user behavior
Improve performance and usability
Deliver tailored ads or promotions (if applicable)
Users may manage cookie settings through their browser preferences.
7. Updates, Grievance Redressal & Jurisdiction
This policy may be updated periodically. Any material changes will be posted on our website/app. Continued use after such changes indicates your acceptance.
A dedicated Grievance Officer is appointed to address privacy-related issues. You may contact us via email or through the app's support section.
All disputes arising under this policy shall be governed by the laws of India, with jurisdiction limited to Patna courts only.
Summary Table
Category Details
· Collected Data - Personal (KYC, telematics), Non-personal (cookies, device info)
Usage - Rentals, support, fraud prevention, marketing
· Sharing With legal authorities, service providers, business partners (with consent)
· Security & Retention - Industry-standard safeguards; data retained only as required
· User Rights - Policy updates posted; grievance contact provided
· Jurisdiction - Governed by Indian law; jurisdiction in Patna
